Hawkeye EDS
Hawkeye EDS

Terms of Service

Agreement to Terms

By accessing or using Hawkeye EDS services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

Service Description

Hawkeye EDS provides AI-powered weapon detection and emergency response coordination services. Our platform is designed to enhance security but does not guarantee prevention of all threats.

User Responsibilities

As a user, you agree to:

  • Provide accurate account information
  • Maintain the security of your login credentials
  • Use the service in compliance with all applicable laws
  • Not attempt to circumvent security measures
  • Report any security vulnerabilities responsibly

Service Level Agreement

Hawkeye EDS commits to:

  • 99.9% uptime for core detection services
  • Alert delivery within 5 seconds of threat detection
  • 24/7 technical support for critical issues
  • Regular system updates and improvements

Limitation of Liability

Hawkeye EDS provides security tools but cannot guarantee prevention of all incidents. We are not liable for damages resulting from threats that occur despite use of our services. Our liability is limited to the amount paid for services in the preceding 12 months.

Termination

Either party may terminate service with 30 days written notice. We reserve the right to suspend service immediately for violations of these terms or non-payment.

Changes to Terms

We may update these terms periodically. Continued use of services after changes constitutes acceptance of new terms.

Contact

For questions about these terms, contact legal@hawkeyeeds.com

Last updated: January 2025

Understanding Our Service Agreement

These Terms of Service establish the legal framework for using Hawkeye EDS. We've worked to make these terms as clear and straightforward as possible while protecting both your interests and ours.

What We Provide

Hawkeye EDS provides AI-powered weapon detection and emergency response coordination services. Our platform includes threat detection software, the TRAVERSE coordination module, cloud infrastructure, mobile applications, and ongoing support and updates.

We commit to 99.9% uptime for core detection services, alert delivery within 5 seconds of threat detection, 24/7 technical support for critical issues, and regular system updates and improvements at no additional cost.

What We Don't Guarantee

While Hawkeye EDS is highly effective, no security system can guarantee prevention of all threats. Our AI detection achieves 99.2% accuracy, but false negatives (missed threats) and false positives (incorrect alerts) can occur.

We provide tools to enhance security, but ultimate responsibility for safety remains with your organization. Hawkeye EDS should be part of a comprehensive security program that includes trained personnel, emergency protocols, and other security measures.

Your Responsibilities

Effective use of Hawkeye EDS requires your organization to maintain adequate network infrastructure and camera equipment, train staff on system operation and emergency protocols, develop and maintain emergency response plans, respond appropriately to alerts, and comply with all applicable laws and regulations.

You're responsible for ensuring your use of Hawkeye EDS complies with privacy laws, labor regulations, and other applicable legal requirements in your jurisdiction.

Liability Limitations

Our liability is limited to the amount you've paid for services in the preceding 12 months. We're not liable for indirect damages, consequential damages, or damages resulting from threats that occur despite use of our services.

This limitation reflects the reality that security systems are tools to reduce risk, not guarantees of absolute safety. We encourage all customers to maintain appropriate insurance coverage.

Service Modifications

We continuously improve Hawkeye EDS by adding new features, enhancing detection capabilities, and improving integrations. Most updates are applied automatically with no disruption to service.

We may occasionally need to modify service terms, pricing, or features. We'll provide at least 30 days notice of material changes, giving you time to evaluate how changes affect your organization.

Questions About Terms

If you have questions about these terms or need clarification on any provisions, please contact our legal team at legal@hawkeyeeds.com. We're happy to discuss how these terms apply to your specific situation.